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RETURN / EXCHANGE POLICY FOR NON-DEFECTIVE ITEMS
Merchandise must be returned within 7 days of receipt unless holiday return exceptions apply. Merchandise must show no signs of use. Merchandise must have all tags, including any VR Leather hangtags, attached. Free shipping and returns for orders within the continental United States. Initial shipping costs are non-refundable for international orders only. Please do not return items without a VR Leather generated return label unless otherwise instructed to by our support team. Items returned without a return label from VR Leather may result in a lost package or a restocking fee. Exchanges can be made as long as the item is in stock.
Final Sales/Pre-Order Return Policy
All final sale items are non-refundable and cannot be exchanged. You have up to 3 days to cancel your pre-order item from the time of purchase. Sample sale items are final sale. After 5 days, the pre-order sale is final. All pre-order dates listed on our website are an estimate and we will do our best to have each item delivered on the date listed however, delays may arise and we will email if and when this occurs. Please email us for more information on Pre-ordering.
Orders not shipped within 7 days of the date a return label is sent will be void of refunds.
International Returns
VR Leather will work with any international customer to process returns & exchanges based on the aforementioned policies; however, the process for returns will vary country-to-country, and will be determined on a case-by-case basis. International customers should reach out to support@vrleather.com for return & exchange instructions based on their locations. If any packages are not picked up by the customer and the items are returned to VR Leather, there is a 15% restocking fee for international orders. Customer is responsible for all shipping costs associated with returns & exchanges.
MANUFACTURER DEFECTS
All customers must first provide photos and an explanation of the defect to support@vrleather.com. Once the defect is confirmed, VR Leather will offer the following options: EITHER reimbursement for a repair (upon receipt of the invoice from the repair) OR an exchange of the defective item for an equivalent replacement. For Exchanges: If the item is no longer in stock, VR Leather will offer a refund (less shipping costs) for items within 30 days of purchase, or store credit for items outside of the initial 30-day purchase window.
Happy & safe travels!
Need help?
Contact us at support@vrleather.com for questions related to refunds and returns.